Return Policy


WE WANT YOU TO LOVE YOUR JEWELRY

If you don't love your new jewelry, send it back for a full refund or store credit within 30 days of purchase. 

Roma Designer Jewelry will accept jewelry purchased from our website for return or exchange in the U.S. under the following conditions:

  • Within 30 days, accompanied by a sales receipt.
  • Returned in original packaging
  • Returned in sellable condition with no visible scratches, wear, or damage.
  • Items shipped with "NOT RETURNABLE IF REMOVED" tag must have the unaltered tag in place.
  • * Items purchased using AfterPay are returnable for store credit only.
  • ** Returns from Clearance must be sent back (postmarked) within 10 days of delivery

 

AFTERPAY PURCHASES

Purchases made using AfterPay can be returned, but are eligible for STORE CREDIT ONLY. 

 

TO INITIATE A RETURN

Please contact support@romadesignerjewelry.com to initiate the process.

Upon approval, an email with return instructions will be sent. 

A refund will be credited back to the original method of payment used to make the purchase. Gift-card purchases are eligible for a non-refundable merchandise credit.

All products purchased through affiliates are subject to a 30-day return policy.

You will be required to send the item(s) to Roma Customer Service and include your name, contact information and detailed instructions as to what you’d like to exchange and/or return and original printed sales receipt.

Manufacturer warranty for online purchases is applicable to any defect in material or craftsmanship. Please contact customer service immediately if goods arrive damaged.

 

APPROVED RETURNS

Once approved, returns may be sent to our Customer Care Center at:

Roma Designer Jewelry
Attn: Customer Service
335 W State St Suite A
Eagle, ID 83616

Items returned without pre-approval will not be refunded and will be returned to sender at sender's expense.

Most returns/exchanges are processed within ten days of receipt. We will send you an email confirming that your return or exchange has been processed. 

Jewelry purchased through other retailers are subject to that retailer’s return/exchange policies and should be contacted directly.

If you have any questions please contact us at:

email:   support@romadesignerjewelry.com
phone: (208) 888-6388

Mon - Fri | 9 am to 5 pm MST

Return Policy

*LAST UPDATED 7/11/2018