Shipping & Returns

Shipping & Returns


SHIPPING INFORMATION

Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 12PM MST with Overnight or Two-Day shipping methods selected will ship the same business day. Orders placed after 12PM MST or Saturday and Sunday will ship the next business day.

All orders are shipped via United States Postal Service. 

Free ground shipping offer valid on all orders over $50. Free ground shipping offered within the continental United States only. 

ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.

INTERNATIONAL

All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. RDJ, LLC is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.

FINE JEWELRY

All Fine Jewelry orders are shipped via USPS and require a signature upon delivery.

APO/FPO/DPO MILITARY ADDRESSES

All shipments to APO, FPO, and DPO addresses are sent via USPS Parcel Select. Due to military handling time, delivery to some destinations may take up to 45 days.

MULTIPLE SHIPPING ADDRESSES

At this time, we can only ship to one address per order.

SHIPPING CHARGES

ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.

TRACKING ORDERS

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. To track your order, visit the My Account section on romadesignerjewelry.com, login, and refer to your recent orders.


RETURNS INFORMATION

If you don't love your new jewelry, send it back for a full refund or store credit within 30 days of purchase. 

Roma Designer Jewelry will accept jewelry purchased from our website for return or exchange in the U.S. under the following conditions:

  • Within 30 days, accompanied by a sales receipt.
  • Returned in original packaging
  • Returned in sellable condition with no visible scratches, wear, or damage.
  • Items shipped with "NOT RETURNABLE IF REMOVED" tag must have the unaltered tag in place.
  • * Items purchased using AfterPay are returnable for store credit only.
  • ** Items from Clearance are final-purchase and not eligible for returns. 

 

AFTERPAY PURCHASES

Purchases made using AfterPay can be returned, but are eligible for STORE CREDIT ONLY. 

 

TO INITIATE A RETURN

Please contact support@romadesignerjewelry.com to initiate the process.

Upon approval, an email with return instructions will be sent. 

A refund will be credited back to the original method of payment used to make the purchase. Gift-card purchases are eligible for a non-refundable merchandise credit.

All products purchased through affiliates are subject to a 30-day return policy.

You will be required to send the item(s) to Roma Customer Service and include your name, contact information and detailed instructions as to what you’d like to exchange and/or return and original printed sales receipt.

Manufacturer warranty for online purchases is applicable to any defect in material or craftsmanship. Please contact customer service immediately if goods arrive damaged.

 

NON-APPROVED RETURNS

Items returned without pre-approval will not be refunded and will be returned to sender at sender's expense.

You MUST contact Roma Designer Jewelry (contact information below) for return authorization prior to sending back any merchandise. No exceptions. 

Most returns/exchanges are processed within ten days of receipt. We will send you an email confirming that your return or exchange has been processed. 

Jewelry purchased through other retailers are subject to that retailer’s return/exchange policies and should be contacted directly.

If you have any questions please contact us at:

email:   support@romadesignerjewelry.com
phone: 1-888-886-7708

Mon - Fri | 9 am to 5 pm MST

 

*LAST UPDATED 3/21/2019